Frequently Asked Questions

Claboo is an Australian brand specializing in handmade earrings. Each piece is designed with love and crafted to be unique, stylish, and lightweight.

Yes! Every pair is carefully handcrafted, ensuring no two pairs are ever exactly the same.

Our earrings are made from high-quality polymer clay, and we use hypoallergenic stainless steel or surgical-grade posts for comfort and durability.

To keep your earrings looking beautiful: Avoid direct contact with water, perfumes, and lotions. Store them in a cool, dry place. Clean gently with a soft cloth if needed.

Every piece is handmade, meaning no two pairs are ever exactly alike. We celebrate individuality, creating jewelry that’s as unique as you are!

Yes! We use hypoallergenic stainless steel or surgical-grade posts, making them suitable for most sensitive ears.

Yes! We often release limited-edition collections and seasonal designs. Follow us on social media to stay updated on our latest drops.

Our designs are inspired by nature, art, and everyday beauty. Each piece reflects a love for creativity and color.

Browse our collection, add your favorite items to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.

Unfortunately, once an order is placed, we can’t make changes or cancellations. Please double-check your details before completing your purchase.

Orders are processed within 2 business days after payment is confirmed. Some may ship as quickly as 2 days, while others can take up to 7 days.

Yes! After placing your order, you’ll receive a confirmation email with your order details.

Check your spam/junk folder. If it’s not there, contact us at support@claboo.com.au.

No, once an order is placed, we can’t add items. You’ll need to place a new order.

Currently, we don’t offer gift wrapping, but our earrings come beautifully packaged — perfect for gifting!

Yes, we’d love to discuss bulk orders. Please contact us at support@claboo.com.au.

We offer three shipping options: Free Shipping (5-6 business days) — $0.00 | Claboo Economy (3-8 business days) — ~$7.99 | Claboo Priority (1-4 business days) — ~$13.99

Yes! We ship worldwide. Additional customs duties and taxes may apply, which are the customer’s responsibility.

Victoria: 1-5 business days, depending on the shipping method. | Interstate: 2-8 business days. | International: Delivery times vary depending on location.

Tracking is available for Claboo Economy, Claboo Priority, and international orders. Free Shipping does not include tracking.

Yes! You’ll receive a shipping confirmation email with tracking details once your order is on its way.

Check common delivery spots and ask neighbors. If it’s still missing, contact us at support@claboo.com.au.

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Contact us immediately at support@claboo.com.au with photos of the damage. We’ll arrange for a replacement, repair, or refund.

Unfortunately, we can’t change shipping addresses after an order is placed, so please double-check your details at checkout.

Yes! Choose Claboo Priority at checkout for the fastest delivery.

No, customs duties and taxes are not included. These fees are the customer’s responsibility.

Currently, we don’t offer local pickup. All orders are shipped directly to your door.

We accept returns within 30 days of receiving your order. Items must be unworn, with tags, in original packaging, and accompanied by proof of purchase.

Contact us at support@claboo.com.au to initiate the return process. We’ll provide a return shipping label and instructions.

We don’t offer direct exchanges. Instead, return the item and place a new order for the item you want.

Yes, we do not accept returns for: Sale items, Gift cards, Items damaged due to misuse

No, we don’t offer refunds for change of mind or if you find the same product cheaper elsewhere.

Once we receive and inspect your return, refunds are processed within 10 business days. If you don’t receive your refund after 15 business days, contact us.

If you haven’t received your refund after 15 business days, check with your bank or credit card company. If there are no updates, contact us at support@claboo.com.au.

We collect details such as: Name | Address | Email | Phone number | Payment details

We use security measures to protect your data. However, no system is entirely secure, so we recommend not sharing sensitive information over insecure channels.

Yes! You can request access to or deletion of your personal information by contacting us at support@claboo.com.au.